23 questions, answered properly

Yes. Anything marked available is physically with us in Llanelli and can be viewed by appointment. Reserved means a deposit has been taken; sold pieces stay on the site in the archive for reference only.

They are priced to sell rather than to be haggled down, but we are a small business run by people, not an algorithm. If you have a sensible offer, or a watch to part exchange, say so. What we will not do is quote one price on the site and a lower one on the phone.

Enquire on the piece, or call. A deposit reserves it for you while you arrange a viewing or the balance; the deposit is refundable if the watch is not as described when you see it.

Please do. Viewings are private, by appointment, and there is no time limit. If you cannot get to Llanelli we will send additional photographs, a short video, and the timegrapher reading before you commit.

The original box, the original warranty card or certificate, and usually the booklets, hang tags and any service paperwork. Where a set is partial the listing says exactly what is present - "box only", "papers only", or "watch only".

The price shown is the price you pay. Where a watch is sold under the VAT margin scheme - the usual position for pre-owned and vintage pieces - no VAT is shown separately or recoverable on the invoice. Where standard VAT applies, the listing and invoice say so.

Every piece is examined by us before it is listed: case and movement serials, hallmarks where relevant, movement finishing, dial printing, crown and crystal signatures, and bracelet codes against the reference and year. Anything we cannot satisfy ourselves on does not go on the site. If a watch we sold were ever found not to be genuine, you would receive a full refund.

Unworn means stickers on, never sized and never on a wrist outside the shop. Excellent and very good mean worn and looked after, with the specific marks named in the listing. Honest or patinated is reserved for vintage pieces, where age-appropriate marks are the point. Wherever a case has been polished, the listing says so.

They will be. Product photography for each piece is being produced; in the meantime each listing shows a rendered view of the actual configuration alongside a full written description, and we will send photographs of the specific watch on request.

If a listing says serviced, we have the paperwork and will show it to you. If we serviced it ourselves before sale, the listing says when and by whom. If it has not been serviced recently and is running to spec, we say that instead of guessing.

Mid to high range pieces from recognised makers - Rolex, Omega, Cartier, Patek Philippe, Audemars Piguet, Jaeger-LeCoultre, Grand Seiko, IWC, Tudor, Breitling, vintage Heuer and similar. As a rough guide, watches worth around £1,500 and upwards. If you are unsure, send the reference and we will tell you straight away.

No. A reference number and a few daylight photographs are enough for a written figure. The watch only needs to be seen in person, or sent by insured courier at our cost, once you have decided to go ahead.

Outright is fastest and gives certainty today. Consignment usually achieves a higher figure but takes longer. Part exchange is the cleanest way to fund the next watch. We will tell you which we think suits your piece - they are all on the same terms, so there is no reason for us to steer you.

By fully insured, tracked courier, signature required, anywhere in the UK. It is packed discreetly - nothing on the outside says what is inside - and you receive tracking on the day it leaves. Collection in person from Llanelli is always available and often preferred.

Once payment has cleared, dispatch is usually the same or next working day for next-day delivery. We will not send a watch out on a Friday for weekend delivery unless you have asked for it.

If you bought at a distance without seeing the watch, you have fourteen days from delivery to tell us you wish to return it, and a further fourteen to send it back, unworn and as supplied, under the Consumer Contracts Regulations. Beyond that, if the watch is not as described, it comes back for a full refund at our cost. Full detail is in our terms.

Not routinely. For the right piece we can arrange insured international shipping with the buyer responsible for duties and taxes at destination - ask before you commit and we will quote.

Bank transfer is preferred and is required for the balance on any watch delivered by courier. Card payments are accepted in person. We do not take cash for anything above the legal limit and we do not offer finance directly.

Typically ten per cent of the price, which holds the watch for an agreed period while you arrange a viewing or the balance. It is refundable if the watch is not as described when you see it. If you simply change your mind on a sourced piece bought to your specification, the deposit may be retained to cover our costs - this is agreed before you pay it.

Not at present. Many customers use a part exchange to bridge the gap; if that is useful, tell us what you have.

Not a walk-in one. We work from a private premises in Llanelli and see customers by appointment, which means you get the room, the loupe and as long as you like with the watch, with no one else waiting. Book by phone, WhatsApp or the contact form.

Viewings and handovers happen in Llanelli, and we regularly see customers from Swansea, Carmarthen, Neath, Cardiff and across West Wales. Everywhere else in the UK is served by insured courier.

Just yourself. If you are selling or part exchanging, bring the watch and anything that came with it - box, papers, spare links, service receipts. Photo ID is needed for any purchase from you, which is a legal requirement rather than a formality.